Answering Assistant in Your Ticket System
OMQ Assist takes over your agents’ manual labor, by having AI suggest the correct answers and creating a reply email. Integrate OMQ Assist as a plugin with ease in Zendesk, Freshdesk, Salesforce, OTRS, Zammad, and other ticketing systems.
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GDPR-compliant
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Generative AI
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Fast Integration
We improve customer service of 100+ leading companies.
85% faster response time
Agents answer more emails in less time.
All agents respond with
the same level of quality.
Highest customer satisfaction
and minimal waiting time.
Understands emails
Can artificial intelligence read emails faster than a person? Absolutely. OMQ Assist reads your customer's email as soon as the ticket is opened and creates a suitable answer to the question at the same time.
Always the right solution
OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and generates an interactive map accordingly. With auto-completion, your customers are then guided to the right solution
Preview where it belongs
Here a pop-up, there a pop-up. Agents click their way through endless lengths of service tools. Not with OMQ. OMQ Assist displays the preview directly in the response field as soon as you move the mouse over an answer.
Why OMQ Assist?
Your benefits at a glance
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🤖 Significantly reduce service workload
Automated replies take the load off your team and noticeably reduce the number of incoming inquiries.
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⏰ Available 24/7 – with no additional effort required
Customers receive instant replies even outside of business hours – without the need for additional resources.
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🚀 Faster service, more satisfied customers
Faster response times and improved problem-solving capabilities result in a measurable boost in customer experience.
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🔒 Compliant with GDPR & dependable
Our AI was specifically developed for secure and data privacy-compliant applications in customer service.
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🎯 Highest
response qualityAnswers are based on your content – ensuring legally compliant, accurate, and brand-consistent communication.
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📊 Clear
reports & controlKeep track of which inquiries have been automated and identify areas for further optimization.
The holistic system for your customer service
Automate processes and manage your service knowledge across all channels in real time
With OMQ AI Agent, you can now automate processes that normally involve a lot of manual work.
Explore AI Agent
With the central knowledge database, you can answer your customers questions more efficiently on all channels.
Explore Knowledge DatabaseOver 100+ companies trust in OMQ
„We use OMQ on our help and contact page and can thus answer most of our customer requests directly.“ ⭐⭐⭐⭐⭐
Meike Schönwandt Senior Manager Voice of Customer at Tchibo
“The technical integration was very easy and fast.” 🚀
Bianca Gaede Head of Customer Service at myphotobook GmbH
„Since we started using OMQ, the number of phone inquiries and emails on many daily topics has decreased.” 😊
Andreas Lindemann Deputy Head of Online Service-Center at alltours
In peak periods, there has been an 80% drop in service requests.” 👍
Thomas Raab Editor for content creation/technical documentation & video creation at KKT KOLBE
OMQ is a great system for us, with which we can evaluate customer behavior very well at any time.” 😎
Rose Schenk Head of Service Excellence at Mister Spex
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